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SigmaPro 7.0 is a DotNetNuke module for Projects, Service Centers, Help Desks and CRM (Customer Relationship Management). While it's easy to use to simplify your project management and support desks, it is also robust enough to handle anything you need. Version 7 includes new integration features that bring everything together as a centralized CRM solution. You can get going fast with predefined templates or modify every aspect of the system in order to custom fit it to your organization's needs.
Includes All Modules (30+) from OnyakTech.com
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SigmaPro Draconis 7.0 includes all OnyakTech Modules for DotNetNuke with access to updates and new releases for one year. This allows you to integrate the modules at your own pace using only what you need now with the room to add additional modules as you need them. This also means that all new releases are FREE over the next year, so you will not have to worry about any upgrade fees for an entire year. All updates are yours to download immediately after they are published. If you would like to demo the core SigmaPro module, email Sales@OnyakTech.com.
Customer Feedback: "I just wanted to start out by telling you what an amazing product SigmaPro is, It's like every day I find out a new feature that just makes my life so much easier. So thank you for your contribution to the DNN world :)"..Golan Malul
New Features:
- Ajax enabled
- New Date Selection Pop-Up Windows
- New Dashboard module includes metrics and charts
- New Customer Management functions to track sales, projects, addresses, live chat sessions, files and more.
- Personal Folders: Each user can now create personal folders to store items in for easy access. This is a great feature to use when you want to organize items from multiple projects into one location.
- Easy Filtering: Right-Click the task list column for a list of values to filter the list.
- New data selection options provide date filtering, ability to view all data in all projects and more. Complete access to your data with a wide range of filtration options.
- New Full Access custom permission added (set from the Settings module menu option) that grants a specific DotNetNuke Role complete access to all functions and data.
- New Support Rating: Easily obtain customer feedback with this new rating system. This feature appears when posting comments in the core SigmaPro module as well as the Help Desk module.
- New Email Monitor: Allows file attachments to be stored in the database and accessed from the support ticket, new option to process email replies to existing tickets only, easily setup unlimited number of monitors for any projects, you can now easily view all emails that were processed and view the contents of the email as well as open the ticket that was generated from the email and more!
- Comment Templates: SigmaPro is even more customizable with comment templates to change the way comments appear in the core SigmaPro Module, Help Desk module and in emails.
- You can now list all comments for a task in emails giving you full details without having to view it online.
- New improved Email Template processing allows unlimited template size allowing you to create professional looking emails without any limitations.
- Updated Project Details screen for easier editing.
- New custom permissions available in the Settings module menu to grant access to editing the Knowledge Base, Project Administration, Full Access and Read-Only access to DotNetNuke Roles.
- Automatic User Registration: Adding SigmaPro to a page visible to everyone will display a registration form people can fill out to become registered on your site and logged in to request support. This feature is available in both the core SigmaPro module and the Help Desk module.
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SigmaPro Draconis will help you with...
- Project Management
- Help Desk Management
- Issue Tracking
- Time Tracking
- Sales Leads
- Easy to user Help Desk module
- Opportunity Management
- Service Management
- Contact Management & History Tracking
- Sales Tracking
- Knowledge Base
- Incident Management
- Customer Feedback with integrated rating system
- Personal and Company Reporting
- Dashboards with charts
- Web Services
- Mobile Device Support
- Security Integration with DotNetNuke
- Email Integration
- Convert SigmaPro Projects to Microsoft Projects
- and much more.
Modules Included in SigmaPro 7.0
- All OnyakTech modules, plus....
- SigmaPro core module
- Help Desk add-on
- SigmaPro Web Service
- DNN Dash (Windows Mobile application)
- SigmaEx (Windows Reporting Tool for SigmaPro)
- Dashboard
- Email Viewer/Monitor
One Year Full Access to all updates and new releases
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Free Support: We Don’t Just Develop Software Solutions, We Support Them Throughout Their Lifecycle. Easily obtain support from our Support page, email Support@OnyakTech.com for automatic support ticket submission or call 1-800-935-5407 |
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Additional Modules Included with SigmaPro 7.0 Give You...
- Email Marketing with campaign management, scheduled batch processing, read tracking, dynamic personalized email content, surveys and more! Module: NukeAlert
- Automated Email Alerts and Reporting. Module: NukeAlert
- Live Chat with direct integration with SigmaPro allowing you to view all chat history with your customers and the ability to submit chat sessions to SigmaPro for review from sales or support staff. Module: SigmaLive
- Present custom charts on your web site over real-time data. Module: Kx-Pie
- Portal Community modules for DNN for web hosting providers who need an automated solution for customer sign-up and portal creation. Module: Portal Sign-Up.
- Build custom web forms without any technical skills to present and collect data the way you need it. Easily build customize user registration forms, even registration, call logging, contact directory, order processing with PayPal, custom user interfaces for SigmaPro or Portal Sign-Up or even use for data integration from other sites accepting data through HTTP Post, Query Strings or Sessions and save your database. Module: H2O
- Get creative and add excitement to your site to present services and products in a way your visitors will be begging for more. Module: Oseta
- Get more traffic with link exchanges and onsite referrals. Module: LinkNex and Email-It
- File Management. Module: Nelson's Files
- Deliver critical news to your customers desktop with dynamically generated Gadgets for Windows Vista and Google Sidebar. Module: QPoke
- Web Site PopUp Ad Management with key features to display ads on specific pages, limited timers per visitor and more! Module: OnyakTech.Ads
- Dynamic PDF Reporting with custom layouts, charts, password encrypted and more. Module: PDF Reports
- Synchronize your folders in Microsoft Outlook with the core DNN Contacts and Events modules. Modules: Outlook Add-Ins (Events & Contacts).
- ..and more!
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Additional Key Features in SigmaPro:
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Project Phases
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Disable visibility of fields, menu options and more
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Assign Custom Forms to the Project or the Ticket level
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Create custom Categories and relate them in hierarchal tree
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Automatic Detection of the current DNN User
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Personalize the Ticket View by adding/removing columns
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Ticket History Log
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Project Setup Wizard
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Control the display of fields and information for Help Desk setups or secured projects.
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Project Cost, Budget & Savings Tracking
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Move Tickets between projects or relate them
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Attach Files to Tickets. Stored in SQL Server.
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Project and Team Vision Statements
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Attach Skills and Skill Level to Team Members
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Set the average cost per hour of Team Members for increased accuracy of Time Cost Management
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Automatic Capacity Tracking
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Automatic Availability Processing
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Automatic Reliability Processing
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Incident Management
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Ticket Escalation
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Custom Reports
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Custom Fields
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Custom Forms
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Email Templates (10 Keywords plus Custom Fields)
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Quick Start Screen
When you first add SigmaPro to a page, the Quick Start screen appears providing information on quickly setting up SigmaPro. It also contains several links to install sample projects and configurations for you automatically. |
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Save Projects to Files
Download entire projects to a single file that can be used with SigmaEx or uploaded to another web site. |
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Time Tracking
Time is tracked per task, user and project using time added to comments and from using the task timer. Start and stop a timer on tasks to automatically track hours for you. |
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Metrics
Optionally display project metrics including total Capacity, Availability, Reliability, Total Incidents and more! |
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Email Monitor
Monitors a POP3 account for new emails and generates tickets based on the information. Automatically detects replies from existing tickets and updates the appropriate ticket. |
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Complete Change History
Every change to a task is stored for review from the History tab in each task. All changes to all fields including comments are stored with the date, time and the user that made the change. |
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SigmaView
A new module that displays the items in a specific project. Perfect for information sharing with your clients. Includes the ability to download data to Excel. |
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File Attachments
Files can be attached to tickets using the Related Files tab on items. All files stored in SigmaPro are visible from the File Manager in the Administration Menu. |
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Plug-In Support
Install or build your own SigmaPro Plug-Ins. |
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Easy Reports
Each user can easily create their own custom reports. No programming or SQL experience required. |
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Help Desk Add-On
A module that simplifies the Help Desk configurations and setup for SigmaPro. This module is very simple and easy to use. Use the core SigmaPro module for administration while using this add-on module for your end-users to interact with. |
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Knowledge Base
Provide your users with a searchable knowledge base from one of the end user menus or place SigmaPro into the Knowledge Base Only mode to hide all other functions. |
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SigmaPro DotNetNuke Dash
A Windows Mobile 5.0 application that gives you real-time stats of your projects, ability to post comments to tasks and view current users online. |
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Total Customization
Everything in SigmaPro is customizable to fit your organizations needs. Add custom fields, priorities, status, category, milestones and more specific to each project. |
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SigmaEx
Windows application for reporting and analyzing data from SigmaPro. Includes the ability to export data between SigmaPro and Microsoft Project, dashboard with gages & charts, view real-time data or work with downloaded SigmaPro Projects. |
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Project Wizard
Setting up new projects is a breeze with the Project Wizard. Step by step walkthrough giving you full control and details on every aspect of your project. |
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Recycle Bin
Delete the wrong ticket? No problem, open the Recycle Bin to restore single items or clear it out. |
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Extensible
Integrate SigmaPro into your own applications using the SigmaPro Web Service. It's the very same web service used by SigmaEx, DNN Dash and SigmaLive to interact with SigmaPro Projects. |
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Incident Management
Marking a ticket as an Incident opens new data entry options and marks the item for review in the Incident Management console. Now you can easily track all critical incidents without having to sort through thousands of records. |
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Team Based with Escalation
SigmaPro has powerful team features that allow you to quickly assembly teams based on DotNetNuke Roles, set team member skills, hourly rates and more! Escalate items by changing the assigned team and view history by clicking on the Escalation Tab. | |
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