SigmaPro Draconis 7.0 Questions? Call 1-800-935-5407 or email Sales@OnyakTech.com

INCLUDES SOURCE CODE

SigmaPro Draconis v7.0 is a highly customizable enterprise DotNetNuke Module that has been around since DotNetNuke 1.1. Thousands of people all over the world are using SigmaPro today to manage their Support Desk, Projects, Knowledge Base, Customer Relations, Incident Tracking and more!

	Quick Start Screen When you first add SigmaPro to a page, the Quick Start screen appears providing information on quickly setting up SigmaPro. It also contains several links to install sample projects and configurations for you automatically.		Save Projects to Files Download entire projects to a single file that can be used with SigmaEx or uploaded to another web site.
	Time Tracking Time is tracked per task, user and project using time added to comments and from using the task timer. Start and stop a timer on tasks to automatically track hours for you.		Metrics Optionally display project metrics including total Capacity, Availability, Reliability, Total Incidents and more!
	Email Monitor Monitors a POP3 account for new emails and generates tickets based on the information. Automatically detects replies from existing tickets and updates the appropriate ticket.		Complete Change History Every change to a task is stored for review from the History tab in each task. All changes to all fields including comments are stored with the date, time and the user that made the change.
	SigmaView A new module that displays the items in a specific project. Perfect for information sharing with your clients. Includes the ability to download data to Excel.		File Attachments Files can be attached to tickets using the Related Files tab on items. All files stored in SigmaPro are visible from the File Manager in the Administration Menu.
	Plug-In Support Install or build your own SigmaPro Plug-Ins.		Easy Reports Each user can easily create their own custom reports. No programming or SQL experience required.
	Help Desk Add-On A module that simplifies the Help Desk configurations and setup for SigmaPro. This module is very simple and easy to use. Use the core SigmaPro module for administration while using this add-on module for your end-users to interact with.		Knowledge Base Provide your users with a searchable knowledge base from one of the end user menus or place SigmaPro into the Knowledge Base Only mode to hide all other functions.
	SigmaPro DotNetNuke Dash A Windows Mobile 5.0 application that gives you real-time stats of your projects, ability to post comments to tasks and view current users online.		Total Customization Everything in SigmaPro is customizable to fit your organizations needs. Add custom fields, priorities, status, category, milestones and more specific to each project.
	SigmaEx Windows application for reporting and analyzing data from SigmaPro. Includes the ability to export data between SigmaPro and Microsoft Project, dashboard with gages & charts, view real-time data or work with downloaded SigmaPro Projects.		Project Wizard Setting up new projects is a breeze with the Project Wizard. Step by step walkthrough giving you full control and details on every aspect of your project.
	Recycle Bin Delete the wrong ticket? No problem, open the Recycle Bin to restore single items or clear it out.		Extensible Integrate SigmaPro into your own applications using the SigmaPro Web Service. It's the very same web service used by SigmaEx, DNN Dash and SigmaLive to interact with SigmaPro Projects.
	Incident Management Marking a ticket as an Incident opens new data entry options and marks the item for review in the Incident Management console. Now you can easily track all critical incidents without having to sort through thousands of records.		Team Based with Escalation SigmaPro has powerful team features that allow you to quickly assembly teams based on DotNetNuke Roles, set team member skills, hourly rates and more! Escalate items by changing the assigned team and view history by clicking on the Escalation Tab.

Components Included in SigmaPro 6.0:

• Help Desk Add-On: A module that simplifies the Help Desk configurations and setup for SigmaPro. This module is very simple and easy to use. Use the core SigmaPro module for administration while using this add-on module for your end-users to interact with.

• Email Monitor: Monitors a POP3 Server for new emails. Parses all new emails and create new tickets. Also detects responses and updates the related ticket. This is a Windows application that runs in the background and is accessible from the Windows Tray. Includes a SPAM Filter.

• Plug-In Manager: A module for managing your SigmaPro Plug-Ins.

• SigmaView: A module that displays the current items in a project you specify. Perfect for sharing project information without the ability to edit the data. Also contains a link to download the data to Microsoft Excel.

• SigmaPro VSIP: A Microsoft Visual Studio 2005 Add-IN that connects to your DotNetNuke portal for current tasks in a SigmaPro Project.

• SigmaPro Web Service: Used by SigmaEx and SigmaPro VSIP. Also a great tool for extending SigmaPro. Easily build new applications or modify existing applications to interact with SigmaPro on your DotNetNuke web site.

• SigmaPro DotNetNuke Dash: A Windows Mobile 5.0 application that gives you real-time stats of your projects, ability to post comments to tasks, view current users online and even an optional display of current orders for those using Catalook.

• SigmaEx: Windows application for reporting and analyzing data from SigmaPro. Includes the ability to export data betwen SigmaPro and Microsoft Project, dashboard with gages & charts, view real-time data or work with downloaded SigmaPro Projects.

Includes Members Area Access on www.OnyakTech.com. Includes current minor releases, members forums and help videos and support.

Additional Key Features:

Include Ticket Links in Email Notifications File Manager Recycling Bin Knowledge Base Software Releases Help Desk Menu Software Menu Administration Menu Project Templates Custom Priorities Values Custom Status Values Project Dashboard Time & Cost Tracking Team Management HTML Ticket Comments

Project Phases Disable visibility of fields, menu options and more Assign Custom Forms to the Project or the Ticket level Create custom Categories and relate them in hierarchal tree Automatic Detection of the current DNN User Personalize the Ticket View by adding/removing columns Ticket History Log Project Setup Wizard Control the display of fields and information for Help Desk setups or secured projects. Project Cost, Budget & Savings Tracking Move Tickets between projects or relate them Attach Files to Tickets. Stored in SQL Server. Project and Team Vision Statements Attach Skills and Skill Level to Team Members Set the average cost per hour of Team Members for increased accuracy of Time Cost Management

Automatic Capacity Tracking Automatic Availability Processing Automatic Reliability Processing Incident Management Ticket Escalation Custom Reports Custom Fields Custom Forms Email Templates (10 Keywords plus Custom Fields)