What our customers have said about our support...
Ratings Posted Since November 2007 - OnyakTech was formed in 2003
These ratings are submitted by our customers from the support tickets on www.OnyakTech.com. We use SigmaPro for our projects and our support system and these ratings are generated using the SigmaPro Dashboard module for DotNetNuke. The ability to post support ratings was introduced with SigmaPro 7.0, released November 2007. For customer testimonials, click here.
Rating: (10 of 10) 
Posted On 8/28/2010 11:09:32 AM by Chris Besant
- No Comment Provided With Service Rating -
Rating: (10 of 10)
Posted On 8/26/2010 4:20:15 PM by Chris Besant
- No Comment Provided With Service Rating -
Rating: (10 of 10)
Posted On 8/26/2010 4:18:21 PM by Chris Besant
OK, that worked great, thanks. I didn't quite understand that property. There is a LOT of stuff in your software, Chris -- so far it ROCKS!
Rating: (9 of 10)
Posted On 8/24/2010 4:49:17 PM by yas isaac
Hi , shall i subscripe to latest version? regards, yas
Rating: (10 of 10)
Posted On 8/20/2010 5:49:16 PM by Chris Besant
- No Comment Provided With Service Rating -
Rating: (10 of 10)
Posted On 8/19/2010 5:01:08 PM by Michael Finberg
- No Comment Provided With Service Rating -
Rating: (10 of 10)
Posted On 8/17/2010 7:10:25 AM by Chris Besant
Whoops,. I thought I'd posted back on this yesterday late morning. I found the threads on the main DotNetNuke forum regarding the mess with the SMTP in the 5.x versions of DNN. I just disabled sending e-mails in SigmaPro, and all problems went away. I'll figure out another work-around soon. Thanks for the pointers, I consider this ticket closed.
Rating: (9 of 10)
Posted On 8/16/2010 10:44:59 AM by JP
Thank you for the quick response...I will look into these options
Rating: (7 of 10)
Posted On 8/15/2010 6:33:14 PM by Todd Lane
Deleted module, downloaded & installed issue fixed. Thank you
Rating: (10 of 10)
Posted On 8/10/2010 1:24:06 AM by piet kilian
Chris Thanks. My provider loaded an old version.
Rating: (10 of 10)
Posted On 8/6/2010 11:27:04 PM by GDLaw
Thanks Chris, Your suggestions worked.
Rating: (10 of 10)
Posted On 8/5/2010 10:05:10 AM by piet kilian
- No Comment Provided With Service Rating -
Rating: (8 of 10)
Posted On 8/3/2010 8:09:25 AM by piet kilian
- No Comment Provided With Service Rating -
Rating: (10 of 10)
Posted On 8/2/2010 9:28:03 AM by Nate
Chris, Thanks for the quick response yesterday.
Rating: (10 of 10)
Posted On 7/28/2010 1:45:39 PM by David Holt
Thanks Chris! (I hace another question but I will open another ticket for that one!)
Rating: (10 of 10)
Posted On 7/26/2010 5:00:07 PM by marco manga
thank you. regards marco
Rating: (10 of 10)
Posted On 7/26/2010 7:00:58 AM by Lionel Palatine
- No Comment Provided With Service Rating -
Rating: (10 of 10)
Posted On 7/24/2010 9:31:10 PM by Brian Mann
Thanks Chris for prompt reply.
Rating: (10 of 10)
Posted On 7/24/2010 5:42:38 PM by Alan Miles
Thanks Chris I look forward to your next release then. Alan.
Rating: (5 of 10)
Posted On 7/23/2010 5:35:05 PM by David Strickland
Thanks for your help your response time is great and I appreciate the support just wish I liked the answers better.
Rating: (10 of 10)
Posted On 7/21/2010 3:18:22 PM by Max2o
- No Comment Provided With Service Rating -
Rating: (10 of 10)
Posted On 7/20/2010 11:58:24 AM by Heinz Peller
Thanks. Missed the add key="SiteSqlServer" ConnectionString
Rating: (10 of 10)
Posted On 7/12/2010 3:58:15 AM by rfcuenca
- No Comment Provided With Service Rating -
Rating: (9 or 10)
Posted On 7/11/2010 5:59:40 AM by js
Thank's. I have modified in module.css class
Rating: (9 of 10)
Posted On 7/8/2010 3:48:27 AM by frankie spiteri
Thanks, No problem. Thanks and Regards James
Rating: (5 of 10)
Posted On 7/7/2010 3:58:32 PM by Ray_Vos
We have the latest version and in the settings this setting Enable Text Messaging (Disables non-SMS related features) is not ticked/selected. Thanks
Rating: (10 of 10)
Posted On 7/4/2010 11:01:27 PM by David
Chris, Thanks for the help. The Telerk.Web.UI.dll was in the bin directory so I just needed to redirect your references to the newer version include with DNN Version 5.4.1. Took me 30 seconds once I knew what to look for. Thanks again.
Rating: (10 of 10)
Posted On 7/1/2010 3:46:45 PM by John
Disregard my last email. I found them. Thanks
Rating: (8 of 10)
Posted On 7/1/2010 11:11:24 AM by Ren de Vries
Thanks
Rating: (7 of 10)
Posted On 6/18/2010 11:51:23 AM by marco manga
Thank you!
Rating: (10 of 10) 
Posted On 6/16/2010 3:39:11 PM by Marc Everlove
- No Comment Provided With Service Rating -
Rating: (9 of 10)
Posted On 6/15/2010 4:23:59 PM by BobMc
Thank you very much. I'm very anxious to see this in action.. Thanks, Bob
Rating: (10 of 10)
Posted On 6/9/2010 7:25:37 PM by Yehuda Tiram
- No Comment Provided With Service Rating -
Rating: (8 of 10)
Posted On 6/9/2010 2:06:50 PM by WSI Winnipeg
Update Issue solved.
Rating: (10 of 10)
Posted On 6/6/2010 10:33:47 AM by pashu111
Thank you Chris. It worked after I added both handlers from your article. Now the chart shows up just fine. My DNN version is 5.1.
Rating: (7 of 10)
Posted On 6/5/2010 9:48:16 PM by Monte Comeau
Remind me will allow users to send messages to other users?
Rating: (10 of 10)
Posted On 5/31/2010 3:51:46 PM by James M
Hi chris, Turns out I had the H20 module on the same page as the form designer, once I moved it, it worked like a charm. Thanks for the awsome support! :) I always boast about you guys to the other dev's in my company because of the great support you provide with all your products. Thanks again! :)- Physicist24
Rating: (7 of 10)
Posted On 5/25/2010 3:53:05 AM by gracemathers
- No Comment Provided With Service Rating -
Rating: (10 of 10)
Posted On 5/20/2010 4:51:43 PM by gkrabach
Alright, I got the form posting from my custom page - I didn't know it used the "AutomatedPortalSignUp"="True" to tell it to automate w/ the session vars.
Rating: (7 of 10)
Posted On 5/17/2010 3:27:10 PM by Hans
Thanks!
Rating: (7 of 10)
Posted On 5/17/2010 1:07:24 PM by gkrabach
I took a look at the page you sent and I couldn't glean any information that would help...I've attached the form as you requested (support module wouldn't let me upload a .H2O file so I added .txt to it to get it uploaded). Any help would be greatly appreciated! Thanks!
Rating: (10 of 10)
Posted On 5/5/2010 10:23:43 AM by Ronny Bartsch
Hello Chris, thank you, this worked. By and by, I start loving H2O ;) Have a nice day! Ronny Bartsch
Rating: (10 of 10)
Posted On 5/5/2010 8:43:03 AM by Jasonlevandoski
I had 8.0.4 installed. I'm not sure I found that version in your downloads. Eitherway, the new 8.0.25 is working fine. Thanks, Jason
Rating: (9 of 10)
Posted On 5/2/2010 11:16:49 AM by marco manga
- No Comment Provided With Service Rating -
Rating: (9 of 10)
Posted On 4/29/2010 11:40:37 AM by Erick Granados
- No Comment Provided With Service Rating -
Rating: (9 of 10)
Posted On 4/29/2010 7:21:36 AM by Douglas Jimenez
Thanks. I took some time but decided to go forward with the purchased based on your response. Kind regards, Douglas
Rating: (10 of 10)
Posted On 4/28/2010 8:58:32 AM by Erick Granados
Rating: (10 of 10)
Posted On 4/27/2010 9:57:54 AM by Erick Granados
Thanks for your support.
Rating: (5 of 10)
Posted On 4/23/2010 10:31:59 AM by adonoghue
Hi We have solved this issue and installed everything ok. However we still need help. Adam
Rating: (10 of 10)
Posted On 4/20/2010 11:31:44 AM by Ethan Chabert
Ok, I got it now. Thanks for the pointers.
Rating: (9 of 10)
Posted On 4/11/2010 10:55:52 AM by Walter Hancock
- No Comment Provided With Service Rating -
Rating: (6 of 10)
Posted On 4/8/2010 4:23:11 PM by Leo
- No Comment Provided With Service Rating -
Rating: (10 of 10)
Posted On 4/7/2010 12:21:33 PM by Robert Chapman
Thanks!
Rating: (10 of 10)
Posted On 4/4/2010 3:08:56 PM by Rut Scarborough
Thanks for your great support.
Rating: (10 of 10)
Posted On 3/31/2010 8:39:57 AM by Glen Kowalski
Got It! Thanks a bunch! Glen.
Rating: (10 of 10)
Posted On 3/31/2010 4:42:04 AM by AntoineFM
Yes, thank you. Problem solved. Thank you for the very quick response!!
Rating: (10 of 10)
Posted On 3/30/2010 9:43:34 AM by Hal Krause
That did it.... Thanks a bunch... Now to learn to use it!!!!
Rating: (10 of 10)
Posted On 3/28/2010 7:37:33 PM by Dave5709
Thanks. I don't think I'll need the return option, everything looks well documented and well coded.
Rating: (10 of 10)
Posted On 3/23/2010 10:26:08 PM by Tech Support
Hi Chris, Thanks for the update and information
Rating: (9 of 10)
Posted On 3/19/2010 4:16:22 PM by Joerg Allmendinger
Copying the campaign was successful with Axon 6.0
Rating: (10 of 10)
Posted On 3/17/2010 4:45:38 PM by Lauree
I was afraid if I did that they would disappear. It worked perfect. I'll be a pro yet :)
Rating: (10 of 10)
Posted On 3/16/2010 3:51:54 PM by Lauree
--NO COMMENT--
Rating: (8 of 10)
Posted On 3/16/2010 3:39:18 PM by Lauree
--NO COMMENT--
Rating: (10 of 10)
Posted On 3/16/2010 3:09:02 PM by Lauree
--NO COMMENT--
Rating: (8 of 10)
Posted On 3/12/2010 10:48:17 AM by Ab Qualm
Problem solved with v3.1, thanks!
Rating: (10 of 10)
Posted On 3/12/2010 3:12:16 PM by James M
--NO COMMENT--
Rating: (10 of 10)
Posted On 3/12/2010 3:08:06 PM by James M
--NO COMMENT--
Rating: (10 of 10)
Posted On 3/12/2010 4:14:13 AM by edoardo antonini
Yup, it worked. Reinstalling Axon did the trick.
Rating: (10 of 10)
Posted On 3/8/2010 3:30:12 PM by Lauree
--NO COMMENT--
Rating: (10 of 10)
Posted On 3/5/2010 2:13:38 PM by Mark Flores
I appologize for not closing this ticket. Thanks!
Rating: (10 of 10)
Posted On 2/19/2010 2:43:14 PM by stephanie
I'm so silly!?! I can't believe I missed that setting. It works like a charm! Thank you sooo much for helping me and making the adjustments to the module. I have just sent the paypal payment. Thanks again!
Rating: (7 of 10)
Posted On 2/18/2010 1:05:24 PM by Sh@wn
thank you!
Rating: (10 of 10)
Posted On 2/16/2010 2:29:17 PM by labcognition
Thanks for your help!
Rating: (10 of 10)
Posted On 2/16/2010 1:32:22 PM by pentagono
Thank you.
Rating: (8 of 10)
Posted On 2/16/2010 5:50:10 AM by kossut
Thank You very much! I turned sitelog on and now it is working.
Rating: (9 of 10)
Posted On 2/15/2010 11:52:38 PM by Monte Comeau
Thanks
Rating: (4 of 10)
Posted On 2/11/2010 6:26:34 PM by Monte Comeau
It is working fine now. Nothing has changed but it is now working.
Rating: (10 of 10)
Posted On 2/8/2010 4:00:33 PM by tleblanc
Thanks Chris!
Rating: (10 of 10)
Posted On 2/5/2010 8:14:44 AM by stephanie
That is great news. I think that should be all the functionality I need. It is a great module. If you need anyone to test I would be more than happy to help. I look forward to the update . Thanks.
Rating: (10 of 10)
Posted On 2/4/2010 8:21:17 AM by KZ1
Got the email-it working OK now. I had to set the email address I was attempting to use as the Catch-all account and it started working. Thanks!
Rating: (8 of 10)
Posted On 1/25/2010 3:13:48 PM by Aravala
Thanks for the reply.
Rating: (9 of 10)
Posted On 1/24/2010 1:50:16 PM by Erick Granados
--NO COMMENT--
Rating: (10 of 10)
Posted On 1/14/2010 4:04:07 PM by rayted32
--NO COMMENT--
Rating: (8 of 10)
Posted On 1/7/2010 2:26:30 PM by DWilson
Thank you very much. I found the download for learning the controls earlier today and the rest of this information should resolve my problems
Rating: (10 of 10)
Posted On 1/7/2010 1:21:45 AM by John Strang
It was the full trust. It is now working.
Rating: (8 of 10)
Posted On 1/6/2010 9:55:52 AM by John Strang
The issue was the iFinity forcing lower case url. Thanks for your help.
Rating: (10 of 10)
Posted On 1/4/2010 5:00:09 PM by tango2310
--NO COMMENT--
Rating: (10 of 10)
Posted On 1/4/2010 2:41:18 PM by Richard Dixon
Thank you all is working now.
Rating: (7 of 10)
Posted On 1/2/2010 3:04:15 PM by Eduardob
--NO COMMENT--
Rating: (10 of 10)
Posted On 12/29/2009 5:19:03 AM by Josauro J
Thanks
Rating: (10 of 10)
Posted On 12/17/2009 5:20:49 PM by Jim
It is working now. Thanks!
Rating: (10 of 10)
Posted On 12/15/2009 8:56:51 AM by coecpa
That got it fixed - Thanks. Please close the ticket.
Rating: (8 of 10)
Posted On 12/13/2009 2:12:12 PM by termitenation
I want you know that I REALLY appreciate you taking the time out of your weekend to help me with this, Chris. That kind of customer service goes a LONG WAY with me, and it is precisely what we intend to provide OUR customers with, 24/7/365 no matter what! Chris, you are TOPS on customer service, and on behalf of Vogar Design LLC, I deeply thank you for your efforts to help us with this issue, and I hope that I can successfully resolve this problem with your suggestions and assistance.
Rating: (10 of 10)
Posted On 12/5/2009 4:30:30 PM by Tony
Worked a treat :) thanks for the prompt reply Tony
Rating: (10 of 10)
Posted On 12/2/2009 8:31:08 PM by Geoff
YAY! i uninstalled everything. then reinstalled the latest modules. it's all working now. :) thanks for all your time.
Rating: (10 of 10)
Posted On 12/2/2009 11:12:21 AM by JoeA
--NO COMMENT--
Rating: (10 of 10)
Posted On 12/2/2009 11:11:33 AM by JoeA
--NO COMMENT--
Rating: (8 of 10)
Posted On 11/25/2009 11:15:04 PM by Dan Richardson
Thanks Chris.
Rating: (7 of 10)
Posted On 11/25/2009 11:54:47 AM by John Russell Mulcahy -
Hi, Chris. That's excellent support!
Rating: (10 of 10)
Posted On 11/17/2009 2:33:32 PM by wendyodo
Thanks for the update Chris. I have removed the "catchup enabled" from my SMTP scheduler settings. As a side note I have also setup a Topaz monitoring script to ping the site on weekends at 4:05pm that should take care of it. Closing this request now.
Rating: (9 of 10)
Posted On 11/17/2009 12:32:51 PM by Erick Granados
--NO COMMENT--
Rating: (10 of 10)
Posted On 11/15/2009 5:27:49 AM by Erick Granados
--NO COMMENT--
Rating: (8 of 10)
Posted On 11/11/2009 2:47:33 PM by GLorentz
--NO COMMENT--
Rating: (10 of 10)
Posted On 11/10/2009 1:03:44 PM by Elad Rave
Thanks.
Rating: (8 of 10)
Posted On 11/9/2009 1:43:06 PM by David Carter
OK. I found this a short while after posting this request. Thanks Chris.
Rating: (8 of 10)
Posted On 11/3/2009 1:02:24 AM by tango2310
looks like that fixed it
Rating: (10 of 10)
Posted On 10/28/2009 7:14:32 AM by Josip Valic
I have copied dll file and it's work fine. Thanks and regards
Rating: (10 of 10)
Posted On 10/16/2009 3:07:17 PM by wendyodo
Go ahead and close this Chris.
Rating: (9 of 10)
Posted On 10/15/2009 3:04:30 PM by jamesdiaz
Hi Chris - That was the problem. It's fixed now. Thank you.
Rating: (10 of 10)
Posted On 10/14/2009 11:10:54 AM by pfa
Thanks for your help again.
Rating: (10 of 10)
Posted On 10/14/2009 11:07:10 AM by pfa
Thanks. That worked. Don't know how I missed that option.
Rating: (9 of 10)
Posted On 10/12/2009 6:52:48 AM by BD
--NO COMMENT--
Rating: (7 of 10)
Posted On 10/8/2009 6:57:49 AM by Mohammed Nayeem
This worked me fine thanks chris ....
Rating: (10 of 10)
Posted On 10/6/2009 10:06:02 AM by Stephen Nill
Thanks Chris.
Rating: (10 of 10)
Posted On 10/5/2009 10:47:24 PM by mimosa
That was the problem. I was using 5.2.1 Thanks!
Rating: (8 of 10)
Posted On 10/5/2009 3:27:55 PM by Nija Munki
Thanks
Rating: (8 of 10)
Posted On 9/30/2009 12:00:22 PM by rmoore
done, thanks!
Rating: (10 of 10)
Posted On 9/29/2009 12:39:47 AM by marney
Thanks Chris, Installing the modules as directed has fixed all the problems. Kindest Regards, Marney
Rating: (9 of 10)
Posted On 9/28/2009 12:37:12 PM by prospero
--NO COMMENT--
Rating: (7 of 10)
Posted On 9/23/2009 7:31:32 AM by René de Vries
--NO COMMENT--
Rating: (10 of 10)
Posted On 9/21/2009 4:45:57 PM by mbaugh
Thank you so much for responding, I appreciate it!
Rating: (10 of 10)
Posted On 9/18/2009 1:18:16 PM by M.Pratt
BINGO! Sometimes I just need a nudge in the right direction. Thanks Chris!
Rating: (5 of 10)
Posted On 9/17/2009 2:12:27 PM by roseljc
Never mind. I found the QPoke Tech Library and that resolved the problem. thanks.
Rating: (9 of 10)
Posted On 9/14/2009 1:57:31 PM by Neil S.
Thanks. I will close this ticket.
Rating: (10 of 10)
Posted On 9/9/2009 10:38:22 AM by Steven Webster
Chris, Thanks. Your Axon module will be replacing a third party email campaign system from Campaigner.com. We're also very interested in replacing our Bold Chat solution with your solution as well as leveraging some of your other modules for a lightweight CRM. Our company manages online and offline business development (pre sale and post sales) for hundreds of RV, Marine and Powersports dealerships. We've been slowly replacing our own internally developed solutions with modules on DNN (we use DNN to power dealer websites). Anyway - more later once we've had a chance to work with your modules. Thanks again and I look forward to learning about your modules and leveraging them in our business. Steven
Rating: (9 of 10)
Posted On 9/9/2009 7:04:07 AM by Lloyd
You know, you may be on to something there. I made a custom skin that this is run from and I'll bet there wasn't a template for it. So do I just need to change the main skin to a standard one.
Rating: (10 of 10)
Posted On 9/8/2009 12:51:30 PM by Festus Redelinghuys
Hi Chris, That did it, thank you very much. Festus
Rating: (10 of 10)
Posted On 9/7/2009 1:50:06 PM by Michael Betts
Hi Chris, Sorry mate, all is fixed. I just deleted the sigma pro module and the web service module. Added them again and set the whole thing up again. I know have everything loading in Everest and the Vista Gadget. Probably had something entered incorrectly somewhere. Many thanks - and I must say I just love Everest. It will make life so much easier. Many thanks,M
Rating: (10 of 10)
Posted On 9/4/2009 7:37:13 PM by rayted32
Great minds! I downloaded a blank page skin today and started doing your second choice. The first one is an idea later on down the road. Thanks, so much, for you great support on this, Chris. Talk to you soon. Ray
Rating: (10 of 10)
Posted On 9/4/2009 12:00:39 AM by Mohammed Nayeem
Hey chris got that library thanks any ways, and have installed everything, and everything is working fine now thanks alot man...
Rating: (10 of 10)
Posted On 9/1/2009 1:29:18 PM by Nathan
thanks for your help
Rating: (9 of 10)
Posted On 9/1/2009 11:07:29 AM by Jeff Kolb
Sounds Good. Thanks.
Rating: (10 of 10)
Posted On 9/1/2009 7:20:39 AM by Frauke
OK, will do. Thanks for your help! Frauke
Rating: (10 of 10)
Posted On 8/31/2009 9:36:09 PM by Steven Webster
That was the issue. Thank you for the quick response.
Rating:(10 of 10)
Posted On 8/27/2009 10:01:52 PM by JOHN
--NO COMMENT--
Rating: (10 of 10)
Posted On 8/21/2009 1:04:11 AM by Laura Rose Misaras
It works!! Thank you!!
Rating: (10 of 10)
Posted On 8/18/2009 12:03:40 PM by EYESOCKETnet
--NO COMMENT--
Rating: (10 of 10)
Posted On 8/14/2009 4:57:56 AM by Renato
Thks, for the tip.
Rating: (8 of 10)
Posted On 8/12/2009 2:35:18 AM by Max Dagenais
thanks again for your help.
Rating: (10 of 10)
Posted On 8/4/2009 5:12:19 PM by Merle Zumwalt
That was it. Looks like this will be a very helpful module for us. Thanks.
Rating: (10 of 10)
Posted On 8/3/2009 9:06:27 AM by HoGIM
--NO COMMENT--
Rating: (9 of 10)
Posted On 8/1/2009 8:25:20 AM by Steve Walsh
--NO COMMENT--
Rating: (10 of 10)
Posted On 7/22/2009 4:49:07 PM by daveabad
Thanks. That did it.
Rating: (8 of 10)
Posted On 7/12/2009 4:56:00 PM by Paul Fijma
Hello Chris, thanks for clearing this up! On to a lot of new goodies from the site :-) Kind regards! Paul Fijma
Rating: (10 of 10)
Posted On 7/4/2009 4:01:03 PM by Tony
Thanks for the reply.
Rating: (10 of 10)
Posted On 6/24/2009 2:23:45 PM by Blue Hair Bob
- No Comment Provided With Service Rating -
Rating: (10 of 10)
Posted On 6/22/2009 1:55:35 PM by Nathan Smith
Great. Thanks Chris.
Rating: (10 of 10)
Posted On 6/19/2009 5:24:20 PM by Val Lusis
Thank you very much, the sun is shining and all the clouds are gone! When I was reading instructions I didn't read it as to replace the variables, that's where all the trouble started. Thanks, Val
Rating: (10 of 10)
Posted On 6/15/2009 9:35:01 AM by coffeequaffer
Terrific! It's there, plain as day - sorry I missed it.
Rating: (10 of 10)
Posted On 6/12/2009 5:40:51 PM by JC Video
Excellent, everything seems to be working! Thanks so much for your quick repsonse. :)
Rating: (10 of 10)
Posted On 6/9/2009 3:32:19 AM by Derek Bruyere
Thanks
Rating: (10 of 10)
Posted On 6/9/2009 3:31:27 AM by Derek Bruyere
Thanks, I think I have it going.
Rating: (10 of 10)
Posted On 6/5/2009 9:01:46 PM by Joseph Sweeney
Thanks for the comments mate. Incidentally, I think you should consider putting up your annual subscription price a little. I'm paying $149 / yr and to be frank, am finding the value I get from your customer service alone is worth way more than that. You could increase it by 50% and I'd still be happy to pay. Compare what you provide with other DNN modules out there on the market (ok, most are one-off sales) and you'll see that you are under-charging. We manufacture printing software solution - our maintenance contract for the enterprise subscription (upgrades, priority phone support, etc) runs at $350 a year. Online only support (via SigmaPro) is offered free for 1 year, or 3 years on purchase of product, depending upon which product they buy. Anyway, you get my point. You may be able to put your annual subscription price up a notch and I doubt people will complain. Cheers, JS
Rating: (10 of 10)
Posted On 6/4/2009 2:04:31 PM by Stephen Nill
Chris, that solved it. Thanks! Steve P.S. How do you prefer to receive feature requests from the trenches? Forums? Should I open a new ticket? :-)
Rating: (10 of 10)
Posted On 6/4/2009 3:56:11 AM by Paul Clarke
Thanks for your prompt reply. Regards Paul
Rating: (10 of 10)
Posted On 5/26/2009 6:15:13 AM by Pontus Österlin
Thanks for fast support. Pontus :)
Rating: (8 of 10)
Posted On 5/22/2009 11:46:22 AM by Charles
Thanks
Rating: (9 of 10)
Posted On 5/21/2009 1:48:15 PM by zymm
Cool thanks, I grabbed the 3.5 version from the downloads page and it works fine.
Rating: (10 of 10)
Posted On 5/18/2009 10:29:53 AM by benhewitt
Thank you for your help Chris, it seems to be working fine now that we have the new library/axon versions
Rating: (10 of 10)
Posted On 5/1/2009 2:34:10 PM by Chip Smith
Thanks for such a quick response! Chip
Rating: (8 of 10)
Posted On 4/29/2009 7:48:29 AM by Wallace
Thanks once more, Wallace
Rating: (10 of 10)
Posted On 4/21/2009 12:25:00 PM by Wes Brown
Your instructions worked. Thanks, Wes
Rating: (10 of 10)
Posted On 4/21/2009 12:20:24 PM by Wes Brown
Reinstall fixed it.
Rating: (10 of 10)
Posted On 4/17/2009 11:32:56 AM by peterg
Never mind... Found it. :)
Rating: (10 of 10)
Posted On 4/2/2009 6:20:43 AM by Stephen Nill
You guessed correctly. I installed the ifinity URL rewriter. Once I made an exception for the tab where I have Axon installed, that solved it. Thanks! Steve
Rating: (10 of 10)
Posted On 3/18/2009 4:41:03 PM by JaraBant
Thank you.
Rating: (10 of 10)
Posted On 3/17/2009 10:21:39 AM by rayted32
You're my hero. ;o) Ray
Rating: (10 of 10)
Posted On 3/16/2009 11:38:51 AM by Tim
thanks so much, i got the modules up and running
Rating: (8 of 10)
Posted On 3/10/2009 10:10:01 AM by André E
Thanks.
Rating: (10 of 10)
Posted On 2/27/2009 4:24:05 PM by Scott
Thanks, i also found it in another library in onyak.
Rating: (10 of 10)
Posted On 2/24/2009 2:14:21 AM by Joerg Allmendinger
Perfect
Rating: (10 of 10)
Posted On 2/19/2009 9:55:41 AM by whred5
Yee Haaaa! It works like a treat now. Thats what it was then the blasted gac version. Thanks for your suggestions and help Chris. All the best Wayne
Rating: (10 of 10)
Posted On 2/16/2009 4:05:17 PM by Laura Tritschler
Thanks Chris
Rating: (9 of 10)
Posted On 2/11/2009 6:52:02 PM by robertkiii
Thanks Chris.
Rating: (8 of 10)
Posted On 2/10/2009 5:07:01 PM by peterg
OK great, thanks.
Rating: (8 of 10)
Posted On 2/9/2009 11:14:29 AM by Freedom and Justice Foundation
Thanks Chris.
Rating: (8 of 10)
Posted On 2/4/2009 7:12:35 AM by Michael
That worked. Thanks.
Rating: (10 of 10)
Posted On 2/4/2009 10:47:20 AM by Stephen Nill
Will has confirmed that Friday's build will contain the updated reference.
Rating: (10 of 10)
Posted On 2/3/2009 11:19:53 AM by Stephen Nill
Rating: (10 of 10)
Posted On 1/20/2009 1:18:48 PM by Paul Costello
Rating: (10 of 10)
Posted On 1/20/2009 10:51:47 AM by Robin Hogg
Hi Chris Thank-you very much for all your help
Rating: (10 of 10)
Posted On 1/18/2009 6:17:16 PM by Stephen Nill
No errors. Hmm. I did uninstall NukeAlert after installing Axon. Could that have uninstalled the dll? I'll reinstall now.
Rating: (10 of 10)
Posted On 1/16/2009 11:56:27 AM by Will Strohl
You nailed it. That's the issue. Thanks!
Rating: (8 of 10)
Posted On 1/16/2009 11:17:36 AM by Will Strohl
Okay. Installing the 5.1.21 library fixed everything, but that means according to the Read Me in the library downloads area, there is still a missing DLL in the R2 release. "As new options are added to the OnyakTech Library, they will be published as new releases of the 5.1.21 Library. For example, the OnyakTech Library 5.1.21 R2 release contains a new option to disable password look-ups in Axon. If you have already installed the OnyakTech Library 5.1.21 then you just need to install the OnyakTech 5.1.21 R2. If you have not installed the OnyakTech Library then you just need to install 5.1.21, you don't need to install both the 5.1.21 and 5.1.21 R2. Both installs contain the same changes, the only difference is that the release (5.1.21 R2) is a smaller file size since it doesn't contain any controls." This is just misleading, as it reads at one point to only install v5.1.21, but then says if you want the other feature, install R2. However, do not install both. So I just installed R2 initially.
Rating: (9 of 10)
Posted On 1/15/2009 7:49:50 PM by Ellen
Fixed. Thank you. I did not have the email address right in the campaign. Looking forward to the sample campaigns. Have a great night. - Ellen
Rating: (10 of 10)
Posted On 1/12/2009 7:32:12 AM by Darren Lock
OK I started a new campaign with my own SQL. The Email content seems OK although I have noticed that I don not need to put the [ ] around my token in the email body e.g. I have created an Insert called [ISTRBO] and in the Body I juest need to put ISTRBO (was it always like that?). I haved added the SQL for my recipients and that is working OK as well. I guess I got side tracked by the Users red herring. Thanks for the quick support.
Rating: (10 of 10)
Posted On 1/8/2009 10:09:39 AM by Dave S
I downloaded the .35 version and it works fine. Thanks.
Rating: (10 of 10)
Posted On 1/7/2009 4:17:02 PM by James Kennedy
Thanks for your help JJ
Rating: (10 of 10)
Posted On 1/5/2009 10:57:11 PM by WebGuru
That did the trick Chris! Thanks a bunch and keep up the good work.
Rating: (10 of 10) 
Posted On 1/4/2009 1:28:27 AM by Jim McManus
Good news. Here is the response from webhost4life to the error. Thomas (Staff) 1/3/2009 8:49:46 PM Dear customer, I checked that the application pool recycles frequently. I slightly increase the application pool memory limit and disable the virtual memory limit. Please let us know if the problem persists. Thanks. ------------- Thank you for using our Hosting Service. If you like our service, submit your Testimonial here! James McManus 1/3/2009 10:20:54 PM Looks liked that worked. Thanks, I'll be testing more intensely over the next few days/weeks. There will never be very many concurrent connections to the chat module so the load should actually be fairly low. I appreciate your efforts and apologize for letting my frustrations out in such an unprofessional manner.
Rating: (10 of 10)
Posted On 1/3/2009 11:06:57 AM by Stephen Nill
I understand about the hard-coded aspect. I'm not 100% following you on the next step. If you're saying that if I wait a little bit for the public release, then upgrade to the 5.1.21 library and install the latest module, that's fine. Is there any reason why I wouldn't/shouldn't upgrade to the 5.1.21 library? (I'm on DNN 4.9.1, if that matters.) Sorry to be so dense this morning. Steve
Rating: (10 of 10)
Posted On 12/30/2008 10:41:41 AM by Jim McManus
I have just finished a conversation with my hosting provider (webhost4life). They provide me with a VPS to which I have desktop remote access. We are trying to determine why this error is occurring. I will keep you posted. If you have any ideas, please feel free to jump in. I absolutely love what I have seen in your products (and support) and would love to get these issues resolved. Please feel free to contact me at 919-601-4618. I am open to providing you guys with access to the DNN site as well as remote desktop in an effort to make this work. Sincerely, Jim McManus
Rating: (8 of 10)
Posted On 12/30/2008 4:50:22 AM by Deep
thx for your quick reply. 1 more question, may I know whats the diffrent between Nuke Alert 3.0.32 and "Axon"??
Rating: (10 of 10)
Posted On 12/28/2008 8:19:40 PM by Val Lusis
Problem was resolved. --Late comment, but better late than never ;)
Rating: (10 of 10)
Posted On 12/28/2008 9:11:35 AM by Stephen Nill
Chris, I really appreciate your responsiveness. Steve
Rating: (10 of 10)
Posted On 12/27/2008 2:58:09 PM by Stephen Nill
You are right -- I'll try turning off enforced SSL. I appreciate your sharing your thinking. Feel free to close this support request unless you think have an a different approach to this you'd like to try. Steve
Rating: (10 of 10)
Posted On 12/27/2008 2:56:01 PM by Stephen Nill
Works like a charm. This inspires me to learn to construct SQL statements. Chris, thank you. :-) Steve
Rating: (10 of 10)
Posted On 12/27/2008 2:08:59 PM by Doyle
Oh ya, the GC is for $30 ;)
Rating: (5 of 10)
Posted On 12/27/2008 10:51:41 AM by James Deck
I understand that. Thanks, James
Rating: (10 of 10)
Posted On 12/25/2008 10:40:05 PM by canyon
find it! so stupide..
Rating: (5 of 10)
Posted On 12/24/2008 11:39:38 PM by James Deck
Chris: I found out that the problem was caused by trying to use the same email address specified in Sigma Pro as the Host email address. Once I changed that, ticket info started to email out right away. I'm not sure if you can detect this within your module but you may want to put this in your knowledge base. Thanks, James
Rating: (10 of 10)
Posted On 12/19/2008 10:40:18 AM by rohan
Thank you for your quick reply.I'm looking to download the new demo version of live chat+Help desk.But I'm having problems finding the place in the website.I know the files are not that big.Can you e-mail me the files required to impliment live chat.Or give me directions to download the latest versions. Once again appriciate your help. Rohan Joackhim
Rating: (10 of 10)
Posted On 12/19/2008 6:39:05 AM by Stephen Nill
Wonderful! I KNEW you'd have documentation! :-) Steve
Rating: (10 of 10)
Posted On 12/12/2008 3:37:54 PM by Gregor Nanger
Ok, I understand... I will have to solve this on sql server side...do you have maybe sql function code to replace html strings into char? best regards, Gregor
Rating: (10 of 10)
Posted On 12/12/2008 1:20:57 PM by Tino Aguirre
Thanks for your quick response. Tino
Rating: (5 of 10)
Posted On 12/11/2008 2:28:26 PM by Christian
Hi ! I still wait for your help in this issue. Why is this field being set to null and how to do a workaround? Br, Christian
Rating: (10 of 10)
Posted On 12/10/2008 6:46:20 PM by jvesey
Yes, via Host, Module Definitions, Install New Module - browsing to the zip file and then getting the error. I logged a call with the hosting provider complaining about performance. I tried again and it worked this time. Thanks for your fast response. Regards John
Rating: (7 of 10)
Posted On 12/5/2008 8:07:59 AM by Michael Gerholdt
Thanks for the response.
Rating: (10 of 10)
Posted On 12/3/2008 11:41:33 PM by Jack Shaffer
I made the suggested changes to the web.config file and restarted IIS. The library installed OK and the NukeAlert Core as well. Successfully added it to a page with no errors. Looks like the problem is resolved. Thanks for your help!
Rating: (8 of 10)
Posted On 11/30/2008 8:35:32 AM by Chris Layher
i'va go it. Did not see that. thx
Rating: (7 of 10)
Posted On 11/11/2008 7:46:49 AM by Chris Layher
okay, thats strange. Chnaged back the translation and the error disappears.
Rating: (10 of 10)
Posted On 11/11/2008 3:43:58 AM by Chris Layher
great. thx
Rating: (10 of 10)
Posted On 11/6/2008 3:03:19 PM by Chris Layher
great thx
Rating: (10 of 10)
Posted On 11/6/2008 11:00:04 AM by Brandon Winchester
ok.
Rating: (10 of 10)
Posted On 11/4/2008 4:51:26 PM by Chris Layher
thx
Rating: (7 of 10)
Posted On 11/11/2008 7:41:50 AM by Chris Layher
okay, thats strange. Chnaged back the translation and the error disappears.
Rating: (8 of 10)
Posted On 10/28/2008 1:56:26 AM by Benlar
Hi I'm using version 1.0 (Is the only one I could download) I have set the postal code
Rating: (10 of 10)
Posted On 10/27/2008 4:23:08 PM by Jim Sims
Thanks, Chris!
Rating: (9 of 10)
Posted On 10/20/2008 1:06:18 PM by J MM
ok, thanks, I followed your instructions and everything seems ok.
Rating: (10 of 10)
Posted On 10/20/2008 9:55:21 AM by Chris Layher
you wrote: the h20 will be integrated into sigma pro. Do you have a timeline for this? as written in the forum i am about to create a cmdb and my customer would have this integrated in the ticketing tool
Rating: (10 of 10)
Posted On 10/20/2008 4:36:05 AM by Chris Layher
its up and running, do not know how and why?!
Rating: (10 of 10)
Posted On 10/6/2008 2:01:58 PM by Nysolutions.com
Thanks, There was something wrong with the compatibility mode connection string, I did look there several times, however I must of missed it, especially since the rest of my site was working fine. After reloading all modules and still no good, I looked again and found the problem. Thanks,
Rating: (8 of 10)
Posted On 9/24/2008 4:03:36 AM by Jos Richters
Hi Chris, This is just what I did to start with (installation of all modules that is). I am aware of the fact that I have to install the Library module first, I did this earlier... (Just NOT installed the latest Helpdesk version.... that was my fault I guess) Anyway, I re-installed the library again today, so I have version 04.00.00 om my site now, the Helpdesk is version 07.00.18 and Sigma Pro is version 07.00.73. I did H2O also, because that failed too. But I have another Library still in place: Version Q3 03.00.17. Do they co-exist? Whatever, I deleted this old module. Then I re-installed the Draconis and helpdesk modules, and after that the H2O modules. However, the "Evaluation" message on Helpdesk was still there. EUREKA! Restarting the DNN application did the trick! All is working fine now, Sigma Everest as well. Thanks, Jos
Rating: (10 of 10)
Posted On 9/18/2008 8:27:44 AM by robertkiii
Thanks to all for your help and understanding. My confidence in you was severely shaken (web site went down, error message in installation of trial after I HAD PURCHASED THE WRONG VERSION, MY BAD) and then not your fault (snowcovered and bank too a while to issue credit). Anyway nice recovery and I will do business with you again.!
Rating: (10 of 10)
Posted On 9/18/2008 8:23:03 AM by robertkiii
Thanks to all for your help and understanding.
Rating: (9 of 10)
Posted On 9/17/2008 2:22:35 PM by Roberta Freese
Thanks for the help! I went in and replaces the regex with one from Ben Forta's blog, https?://([-\w\.]+)+(:\d+)?(/([\w/_\.]*(\?\S+)?)?)? and it seems to be working OK. I don't think this will detect URLs with userid and password, but we don't see a lot of those. It will allow query strings, intranet hosts, and alternate ports, so I'm good now. ref: https://www.forta.com/blog/index.cfm?mode=entry&entry=A61B9FF5-3048-80A9-EF09C0A7F1E9FBD3 I have his book on regex, trying to learn it myself.
Rating: (7 of 10)
Posted On 8/15/2008 12:20:58 AM by Chris Layher
new feature request :-) thx
Rating: (7 of 10)
Posted On 8/15/2008 12:20:58 AM by Chris Layher
new feature request :-) thx
Rating: (9 of 10)
Posted On 8/11/2008 1:57:36 PM by jhlim
I think it worked. I didn't see the beacon in the Preview, I'll have to try a real email to be sure. Thanks!
Rating: (9 of 10)
Posted On 7/19/2008 8:46:08 AM by bioenable
Gr8, it worked, thanks for ur help
Rating: (10 of 10)
Posted On 7/16/2008 3:24:12 PM by John Clark
Duh! Got it, thanks.
Rating: (9 of 10)
Posted On 7/13/2008 10:46:06 PM by Robt
Thanks Chris this solved my problem.
Rating: (10 of 10)
Posted On 7/9/2008 10:21:56 PM by Val Lusis
Reinstalling the same version of module again fixed the problem, I didn't even get the updated version to Carl till after he reinstalled the same one and reported that it has fixed itself. Thanks!
Rating: (10 of 10)
Posted On 6/24/2008 5:38:50 PM by Jungle Jes
That was the issue Chris. Thank you.
Rating: (10 of 10)
Posted On 6/18/2008 6:16:01 PM by Davyd FX
Chris, Just a FYI. I got everything working perfectly. Thank you again for all your customer service and Patience with me. Thank you again, Davyd
Rating: (8 of 10)
Posted On 6/17/2008 7:35:54 PM by Emmo Emminghaus
Found a solution: Installation puts a N/A in the "Completed eMail" field... replacing this with a valid eMail and it works. I did this before on my "Helpdesk Team" Module... but i have a second module for my Customers, after this... My customer like the default user interface now. Now i have to make a little Product Registration Form and Table with H2O... exactly i start with H2O. Emmo
Rating: (10 of 10)
Posted On 6/12/2008 6:08:31 PM by Davyd FX
I had SigmaPro and the help desk module on the same page. moved it. that did the trick. Thanks Chris
Rating: (10 of 10)
Posted On 6/6/2008 10:02:45 AM by MHuijbregts
Hi Chris, Thanks for your reply. I have used the automatic installer from my ISP for installing DNN. I have manually checked the settings in both the connectionstrings and there actually is a difference between them. In the second connection string there were 2 equal signs between and removing one of them was the solution for this issue. Problem solved!!! Thank you very much, Marc Huijbregts
Rating: (8 of 10)
Posted On 5/29/2008 8:59:06 PM by jhlim
thx
Rating: (10 of 10)
Posted On 5/29/2008 5:53:19 PM by Gus Falkenberg
Okay, that didn't work, but it got me thinking... and it turns out that there is a conflict with Snapsis PageBlaster. I had to exclude that type of file from being handled by PageBlaster and that seems to have fixed the problem. Thanks for your help.
Rating: (10 of 10)
Posted On 5/21/2008 8:10:08 AM by Dan Ambrose
I just wanted to say that your modules and website have risen to a new professional level. The modules have a very strong professional feel to them and all of the hard work you have done to take care of your customers by offering "best in class" tools is much appreciated. Your commitment to excellence shows, - Dan Ambrose
Rating: (10 of 10)
Posted On 5/19/2008 9:22:46 AM by ben
Thanks again
Rating: (10 of 10)
Posted On 5/16/2008 11:14:00 AM by Gabe
Interesting... in the file listing it displays (I suppose) the date the Q3 Library was first uploaded, but on the description it shows the last date it was modified. I'm used to looking at the date column in the listing as reference. Sorry for the trouble.
Rating: (10 of 10)
Posted On 5/8/2008 2:59:59 PM by George Young
Thanks! I didn't realize that you could access the root
Rating: (10 of 10)
Posted On 5/6/2008 7:51:57 PM by greenpockets
Ticket Closed, User Error!
Rating: (10 of 10)
Posted On 5/6/2008 10:53:41 AM by Jungle Jes
Thank you for your help.
Rating: (9 of 10)
Posted On 4/21/2008 9:13:45 AM by George Young
I'm planning on setting up a full-blown e-commerce portal intranet site with Catalook and Onyaktech over the next week. I'm glad you two are on the same page now. It will make things much easier. Cheers!
Rating: (10 of 10)
Posted On 4/18/2008 5:11:55 PM by Gabe
Thanks!
Rating: (10 of 10)
Posted On 4/16/2008 5:07:30 AM by neilx
Thanks for your help. I think it will take a while for me to appreciate the functionality you have built in!
Rating: (9 of 10)
Posted On 4/15/2008 5:00:53 AM by Kalman Fejes
I did not have the Q3 library loded. It is OK now. Thanks.
Rating: (10 of 10)
Posted On 4/1/2008 1:16:22 PM by ben
Thanks so much for the help!
Rating: (10 of 10)
Posted On 4/1/2008 7:54:08 AM by Dan Ambrose
I installed the Plug-In Manager module and it works (just like you said). Thank you for putting up with my newbee questions.
Rating: (10 of 10)
Posted On 3/25/2008 10:16:35 PM by Mike Lawell
Works great thanks!!
Rating: (10 of 10)
Posted On 3/25/2008 1:21:55 AM by ralf happe
Hallo Chris, after I install the new Version it's going. Thanks. Regards, ralf
Rating: (9 of 10)
Posted On 3/19/2008 3:18:30 PM by Andrew Graves
Hi Chris, seems that the UMG module was creating a AJAX error. All seems ok now! Thanks for the support. Andy
Rating: (10 of 10)
Posted On 3/14/2008 8:22:58 AM by stephanie
Thanks!
Rating: (9 of 10)
Posted On 1/17/2008 6:02:41 PM by Francis Lapierre
Good, that was the problem work's perfectly case closed
Rating: (10 of 10)
Posted On 1/17/2008 2:35:50 PM by Cary Fleming
Thank you, Chris! That took care of it.
Rating: (8 of 10)
Posted On 1/17/2008 9:04:54 AM by Martin McInulty
Got it, thanks!
Rating: (10 of 10)
Posted On 1/13/2008 7:01:58 PM by roy
Nice! Now the Members area is working Thanks:) Roy
Rating: (8 of 10)
Posted On 1/10/2008 2:51:05 PM by Paco Ortiz
Hello Chris,It was my mistake. I have all the installation files on a shared drive. For some strange reason the unzip takes place a lot slower compared to a local dirve. When I placed the installation file in a temp folder on my local drive, it was installed in a minute.Thanks for your support anyway. Regards,Paco Ortiz
Rating: (9 of 10)
Posted On 1/8/2008 2:13:43 PM by Max Tyler
Thanks for your quick response.That's a good hint that I'll remember.I rebuilt the table (I'm using Enterprise Architect) and it works now. There may have been a text field in there.Thanks, Max
Rating: (8 of 10)
Posted On 1/6/2008 9:05:21 PM by John Strang
I hid the related option as you suggested. That will work for now. Log term it would be better to limit the choices to tickets the user has access to. Or perhaps only Team members (support personel) can access this function.
Rating: (10 of 10)
Posted On 12/31/2007 4:09:48 PM by George Young
You're right, it was. I don't know how that happened. Very weird. Thanks for your quick response, and have a happy new year!
Rating: (9 of 10)
Posted On 12/29/2007 5:15:37 PM by Paco Ortiz
Thanks regards, Paco
Rating: (10 of 10)
Posted On 12/20/2007 3:56:46 PM by Michael Bielski
Ahh... there's the problem... I had it set to just display the form. That solves that. Once I can get it to display the form to the public I'm all set. Thanks!
Rating: (7 of 10)
Posted On 12/28/2007 6:50:55 AM by Joseph Sweeney
Cheers mate,JS
Rating: (9 of 10)
Posted On 12/5/2007 4:49:54 PM by ken davidson
Thanks Ken
Rating: (8 of 10)
Posted On 11/29/2007 6:45:40 PM by Joseph Sweeney
Ahhh... ok. thanks for the heads up. Cheers, JS
Rating: (10 of 10)
Posted On 11/28/2007 9:22:02 PM by hickory014
I think I got it figure out. Thanks again for you assistance!Bryan